About Jacob+Viktor
A brand doesn’t grow by being louder.
It grows by becoming clearer.
Jacob+Viktor is a brand consultancy based in Switzerland, working worldwide. We turn strategic friction into decisive shifts — in narrative, experience, culture and growth.
What sets us apart.
01One shift, not a list
We look for the one move that changes everything else, rather than a programme of improvements.
02Brand and business, one question
Story, experience, culture and model are treated together. A brand problem is rarely only a brand problem.
03From the story to the ground
We do not stop at the presentation. We build what makes the decision hold where it is lived.
04Discreet by default
Many clients prefer not to be named, and their names stay withheld. What we publish, we publish with their agreement.
Four shifts.
Narrative
The story no longer matches what the organisation has become.
Pan-African Financial GroupExperience
The product is exceptional. The moment around it is not.
Mercedes-AMGCulture
The standard is followed everywhere. It is felt almost nowhere.
Costa Coffee — National Master FranchiseeGrowth
What built the business is no longer what will carry it.
DAMAC HillsWe stopped asking how to sell more cars. We started asking how to become indispensable to our clients’ daily lives.
Culture
A house is defined by what it asks of itself, and by what it refuses.
Our values.
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Name the real tension
We say what the brief leaves out, even when the room would rather not hear it.
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Choose, therefore give up
Every real position has a price. We name it before anyone pays it.
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Say less, prove more
We would rather show one result than promise ten.
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Keep it human
A brand is lived at a counter, in a showroom, on a call. If people cannot say it in their own words, it is not finished.
How a mandate moves.
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01
Friction
We begin with the tension the business can no longer ignore — often not the one named in the brief.
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02
Shift
We name the one move that changes everything else, and what the organisation must stop doing to make it.
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03
Levers of Change
We build what makes the decision hold: the story, the experience, the culture, the model.
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04
Results
We look at what actually moved: preference, price, loyalty, and how people inside describe the work.
What we refuse.
- A new logo asked to solve what no logo can solve.
- A mandate with no one able to decide.
- A story the organisation does not intend to live.
- Figures published without the client’s agreement.
What we ask of a client.
- Tell us the tension you would rather leave out of the brief.
- Put someone in the room who can decide.
- Accept that a choice means giving something up.
- Let us meet the people who live the brand every day.
Where the house gathers.
A culture of meeting rather than of offices: The Talks and the Invitational bring people together across nine cities.
- Geneva
- Lausanne
- Paris
- London
- Milan
- Lisbon
- Marbella
- Marrakech
- Dubai
Results
Published with each case, and linked to it.
Mobility & Transport
+67% in after-sales revenue in twelve months Independent Harley-Davidson Dealer +58% shop revenue increase Shell — Multi-Site Operator +45% exclusive journey conversion Mercedes-AMG +43% in after-sales revenue over twenty-four months Peugeot / Citroën Family Dealer Group +38% in B2B revenue in twelve months KIA Dealer Network +38% in revenue from bespoke Mulliner personalisation Bentley DealerReal Estate & Lifestyle
+37% exclusive mandates signed Sotheby’s International Realty +35% qualified European leads DAMAC Properties −28% time-to-sale reduced Sotheby’s International RealtyWhat we build for ourselves.
What we believe.
The Logo Was Never the Problem
Most companies that ask for a new identity are describing the right symptoms and the wrong problem.
The Cowardice of Best Practices
Why competitive benchmarking became the most reliable engine of mediocrity in modern business — and what happens to it now that a machine can produce one in four seconds.
The Room That Doesn’t Scale
Why the most consequential business relationships in the world almost never begin behind a closed conference-room door — and what that says about every other way we have been trying to build trust.
All ConvictionsWhat needs to change?
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