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Own the Wait

The pump was dying. The wait was just born valuable.

This Shell operator watched fuel margins erode year after year while electric vehicles quietly rewired driver behaviour in real time. The existential threat wasn’t abstract — it was arriving station by station. The real mandate wasn’t to defend the old forecourt model. It was to design what replaced it, using the one resource the sector had always possessed and never once thought to sell: time.

See the work
Own the Wait — Shell — Multi-Site Operator
General Manager, Shell Multi-Site Operator In ten years, half my customers won’t be coming for fuel anymore. I still haven’t worked out what they’ll be coming for.